Frequently Asked Questions

No one will offer you as much for your booking as Magic World Resort. Only by booking through the official website can we guarantee the Best Online Price and a range of other exclusive benefits, which you can find in section two of this FAQ. You can also make your booking by phone at +34 965 851 654, by email at reservas@magiccostablanca.com, by contacting us via the chat at the bottom of this page, or through our social media channels.

Nobody will offer you as much for your booking as Magic. It's all advantages, from the moment you decide to make your booking with us until the day you return home.
We guarantee the best online price. You won't find a lower price. And if you do, we'll compensate you!
-Price Protection: If, after you book, the price of your holiday drops on our website, we'll match your booking price. Take advantage and book in advance.
You can get the Magic Amigos card, which gives you a discount any time of year. Just register on our website.
Exclusive apartments and rooms available only on our website with instant booking confirmation in just 3 steps. No waiting. The last available rooms can only be found on our website.
-Book now and don't pay until 30 days before arrival (25% is paid in advance and the rest approximately 72 hours before the arrival date).

On the main page of our official website you will find a section called 'Book now', where by selecting the accommodation and dates you are interested in, you can access room availability by accommodation, meal plans and prices.

Dates:
You must choose your arrival and departure dates.

Number of People:
Please indicate the number of adults, children, and infants in your reservation. Note that at Magic, children are considered to be between 2 and 16 years old (18 at Magic Games), and the first child stays free. The number of infants depends on the availability of cribs, which you can request in your reservation by completing the 'Comments' field.

Room type:
If you have selected dates and number of people, you will see the types of rooms, apartments, and cabins available and you can choose the one that best suits your needs.

Terms and conditions:
You can select the package or offer you prefer. We recommend booking our Ultra All-Inclusive package, which we specialize in, as it includes many benefits. With it, you won't have to spend anything extra on your holiday. Promotional rates and offers for different groups will also be displayed whenever available.

Packages and Extras:
With your booking, you can select a range of extra packages with services such as animal experiences, massages, accommodation with your pet, park tickets, spa... that will complete your vacation.

Personal data:
Once you have clicked 'Book now', it is important that you review the contact details you provide us, in case we need to contact you before your arrival at the property.

Once you have filled in all the fields, you can click on the 'Confirm Booking' button and your booking will be complete. A window should appear indicating that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait to receive it in your email and print it then.

Payments:
To make a reservation, the client must provide a credit or debit card number. To cover administrative costs and guarantee the reservation, a 25% deposit will be charged to the provided card 22 to 30 days prior to arrival. This amount will be deducted from the total cost of the stay upon arrival. If this charge cannot be processed, the client will have 24 hours to provide a new card number or transfer the deposit to our bank account, details of which will be provided via email. If no response is received, the reservation will be canceled, and the corresponding cancellation fees will apply according to our cancellation policy. The remaining balance will be charged 72 hours prior to arrival. For payments made via Bizum, 100% of the total amount will be due at the time of booking.

Yes. It is possible to upgrade your meal plan to a higher one, with a small supplement per person per day (please check dates and prices with your accommodation or through our reservations department). We recommend giving 15 days' notice.

To get the best price for your stay, we recommend booking in advance and always through official Magic channels, such as this website. The pricing department publishes the lowest rates in advance, and these rates increase as occupancy grows. That's why at Magic, those who book early get the best price. If the price later drops, we'll refund the difference upon your arrival, thanks to our price protection policy. With your advance booking, you'll always come out ahead! You can find all the details of our price protection policy through this link. If you need a personalized quote, you can contact the reservations department at (+34) 965 851 654 or consulta@hoteles-costablanca.com

Magic offers several ways to contact us and resolve any questions. You can check the status of your reservation on this website.

1.- Through our website: you can make the reservation and if you have any questions, enter our online chat, where our team will answer any questions that may arise about our services.

2.- Through the Central Reservations telephone: 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.

3. Via email: reservas@hoteles-costablanca.com

4.- Sending a private message with your question on our social media.

Yes. Minimum stay requirements may vary by hotel, and availability depends on occupancy. Our goal is to balance the well-being of our guests with that of our employees, which is why, in many cases, only stays of 7 nights or full weeks can be booked.

With this system, we can provide quality employment for our team. When only short stays are booked, rooms cannot be sold for the rest of the week. Therefore, we prioritize weekday stays, and if rooms become available at the last minute, we shorten the stay. We offer you the option to join our waiting list, and if the minimum number of nights required decreases, we will contact you.

To take advantage of some promotions or offers, you need to enter a promotional code when making the reservation, following these steps:

1 - Select your booking (please note the valid stay dates during the promotion)
2 - Select the number of adults and children in 'occupancy'
3 - In the "Promotional code?" section, enter the code to apply.
4 - Click on Check Availability
5 - Your discounted room will automatically appear. Please check that the dates and occupancy are correct.

Magic World offers you the best advantages for enjoying a group trip: Corporate events, weddings, conferences, end-of-year trips...
Discover the best accommodations for group travel and request your quote HERE.

If you're on the UTI plan, drinks from the menu are included, except for a few specialty drinks that cost a small extra. Food is not currently served. Children are welcome in this pub, but it's recommended they be accompanied by an adult.

Rooms are available from 4:00 PM onwards. However, you can enjoy our facilities from the moment you arrive. You can also leave your luggage at the hotel reception until you check into your room. During this time, we will be preparing your room meticulously and will do our best to have it ready before your scheduled check-in time.

The departure time is until 12:00.

If you wish to check out later, you can book our late checkout service (see conditions), subject to availability. You also have the option of staying for lunch and extending your stay (late checkout), even for an extra night (please inquire at reception for prices). You can enjoy the bar and restaurant services (if included in your booking) from 12:00 PM (the first included service is lunch) until 12:00 PM (the last service is breakfast).

*The room delivery and departure times are subject to Decree 19/97 of February 11th of the law regulating tourist accommodations of the Valencian Community, in its Article 7.

At Magic World Resort, we always recommend booking your vacation with our Ultra All-Inclusive package to enjoy numerous benefits and avoid any extra expenses during your holiday. You can see everything included in each package at each hotel here.

The Pontiana Thalasso Hotel has private, covered parking. It costs €15 per day and is subject to availability. Paid parking is available in blue zones for other hotels and accommodations.

Yes. We have free Wi-Fi in the rooms and throughout the hotel. Please ask at your hotel reception how to access the service.

Access to the spa depends on the package selected. Rates vary depending on the package:
Premium: €2.50 - 45 min
UTI: €5 - 45 min
TI: €8 - 45 min
Other options: €10 - 45 min
Includes hygiene kit. It is mandatory for enjoying the spa.

At any time during your stay, the property reserves the right to request a valid credit card from the reservation holder to pre-authorize an amount equivalent to €75 per adult or €150* per room to cover any potential damage or extra expenses you may incur on the premises. This amount is also requested as a guarantee against any claims arising from potential breaches of the accommodation contract or the property's internal regulations by guests. This deposit will be refunded at the end of your stay, after check-out, and is subject to an inspection by the property to assess whether any damage or breaches of the internal regulations have occurred, or whether the guest has incurred any extra charges (not included in their meal plan) on the premises.

For safety reasons, some slides in our accommodations are prohibited to people under 1.20m tall or with a maximum weight of 80kg for some slides.

At Magic, we work each season to incorporate new culinary options into our menus and buffets, such as gluten-free, sugar-free, and vegetarian dishes. Our accommodations feature restaurants and buffets where you can choose your preferred meal. However, if you have any allergies or special requests, simply inform the maître d', who will be at the restaurant entrance, and they will advise you on suitable options. Alternatively, our kitchen staff can also prepare a customized meal with 24 hours' notice.

We know how important your pet is to you, which is why Magic World Resort accommodations are pet-friendly. We accept pets (up to 7 kg) for a small daily supplement. Be sure to book the pet-friendly rate or room and the extra package if you're traveling with more than one pet. Pets must comply with the rules in place at each accommodation.

With your Ultra All-Inclusive booking, you can visit other Magic hotels free of charge. You can book a visit to our Magic Games or Magic Fantasy hotels in the morning or afternoon. Both options include access to the hotel's facilities and the Magic Splash Adventure Water Park. A morning visit includes lunch at the hotel buffet and access to the Aloha Beach Club. An afternoon visit includes dinner at the hotel, access to the Aloha Beach Club, and our evening show. A visit to the Magic Sports Hotel includes access to the simulators, buffet, and cafes, as well as the pools and Magic Sports Water Park. An afternoon visit also includes the evening pool show. To book your visit, please use the hotel's app, which you can find at app.magicworldresort.com (visits are subject to terms and conditions and availability).

To enjoy the benefits of the Magic Amigos card, simply subscribe through our website. From your next booking onwards, you'll enjoy discounts on all your reservations and other advantages that you can find in our MAGIC AMIGOS section.

Lost items are managed through the Foundspot tool. Click HERE to start filling out the form and get help with your request.

Modifications: Reservations can be modified to a higher price than the initial reservation, subject to availability. The cost of this service is €20 per reservation if requested via the modification form on the accommodation's official website, or €30 per reservation if requested by phone through Magic's Call Center. In both cases, the fee is non-refundable.

If you booked the guaranteed rate: Reservations can be modified subject to availability if requested more than 4 days before the arrival date. The cost of this service is €10 per reservation, both online and by phone (non-refundable).

Cancellations:
-With your booking, you can purchase the Secure Rate for an extra charge of up to 10% of your total booking* (excluding non-refundable bookings) to cancel free of charge up to 4 days before your arrival date. (*non-refundable).

It covers any reason for cancellation and requires no proof. See the terms and conditions.

-If you have NOT purchased the Secure Rate:

1. Cancellations* made 7 to 6 days prior to arrival will incur a charge of 25% of the booking amount. Cancellations made 5 to 3 days prior to arrival will incur a charge of 35%. Cancellations made 2 days prior to arrival will incur a charge of 80% of the booking amount. Cancellations made 1 day prior to arrival, no-shows, or cancellations during the stay will incur a charge of 100%.

2. No cancellation fees will apply to reservations cancelled no later than 24 hours after the initial submission of the reservation, provided that they are more than 21 days prior to arrival.

3. For security reasons, reservation cancellations must be made in writing. To do so, the reservation holder must complete a request form here, indicating the accommodation and the booking reference number they wish to cancel. The date this request is received will be considered the cancellation date and will be confirmed within 72 hours, validated by the booking reference number. Cancellations will not be processed by telephone. Requests received through any means other than the cancellation form will not be processed.

4. Failure to show up and withdrawal during the stay will require you to pay 100% of the stay, except for Formula 24.

5. Reservations can be modified subject to availability at a cost of €30 (non-refundable) per room, provided it is within 7 days prior to arrival and must always be requested in writing to reservas@hoteles-costablanca.com

-If you booked your reservation with a non-refundable rate:

You will need to pay 100% of your reservation in any case.

Yes. For example, if you book your stay at the Magic Games or Magic Fantasy hotel, you can enter the Magic Splash Adventure water park. And if you book your stay at the Magic Sports hotel, you can access the Magic Sports water park.

Yes. When you book your visit, you can eat at the buffet of the hotel you're visiting and use the cafes included in the UTI package. Similarly, if you purchase your day pass, buffet meals and drinks at bars are included (within your booked hotel and during your selected hours).

No. Booking this visit only includes bathing in the outdoor Thalasso and drinks at the Thalasso snack bar.

Yes. If you have booked your ICU package with a premium room, you have access to your hotel's premium buffet. During the off-season, a designated VIP area will be available in the main buffet where you can enjoy your premium services.

These services are now available to our Premium Exclusive guests. They can be booked through the app. Currently, we have day beds available at Sports Water Park, Splash Water Park, and Aloha Beach Club. This service will soon be available to all guests.

Yes. If you're a Premium member, you'll have access to premium services throughout our facilities. You'll have exclusive areas at the buffets, themed restaurants, Splash and Sports water parks, and FastPass access. For example, if you're visiting another hotel, you can access their premium buffet or special VIP area.

We have themed rooms at the Magic Sports, Games, and Fantasy hotels. Some even have jacuzzis. All are available, subject to availability.

There are designated snack areas, such as ice cream shops and bars, available depending on the season. At Splash Adventure Water Park, there's a snack bar offering hot snacks, and we're currently working on several more locations and a new ice cream shop.

Yes. They offer snacks from 11:00 AM to 7:00 PM.

Wifi is only available in the resort's hotels.

Only one complimentary drink. (Soft drink, water or beer. Subject to change and must be drinks included in your UTI plan).

Yes, with the exception of the Enchanted Garden, with the day pass wristband or a visit reservation through the app, you can freely access water parks and amusement parks during each activity's opening hours. Remember that there are different day pass options (11:00 AM to midnight, 11:00 AM to 6:00 PM, or 6:00 PM to midnight).

We have a monitoring center for any incidents, as well as internal regulations that all guests sign upon arrival. We have a procedure for issuing warnings and, if necessary, expelling disruptive guests from the premises. We have a zero-tolerance policy for anyone who disturbs the enjoyment and vacation of other guests, and in addition to being expelled, they will be added to a list of disruptive guests.

Some areas, such as the hotel's own facilities, are restricted to hotel guests. Access is controlled throughout the resort to ensure, first and foremost, the enjoyment of our guests.

There are daily shows at the Magic Sports Hotel pools and at the Aloha Beach Club (subject to schedule). General admission to the beach club show is available with a ticket purchase. The other hotels offer entertainment and activities depending on occupancy in the former Europa Hall (Magic Hall) and in the garden area. Additionally, there are entertainment points in areas such as the rooftop and pool areas during the day, as well as other surprises in restaurants, water park parties, and pet visits.

The foam party (pool party) takes place at Magic Splash Water Park. At Sports Water Park, pool parties are held with surprises like DJs (subject to availability).

Activity schedules can be found in the App.

Admission is free. You can check the schedule on the app. The floats have their own lighting, although street lighting is the responsibility of the City Council.

For now, drinks included in your ICU diet are covered. Snacks will be available soon.

No. They are managed by external companies and have an extra cost.

Yes, except for the Magic Inn and the apartments. This service for Magic Inn hotel guests is available at the Magic Games hotel.

You can purchase tickets for various experiences, whether you're staying at the resort or not, through the app. Other options are also available, such as combined experiences that include access to two parks, or tours with access to the facilities of different hotels. Prices depend on whether you're an adult or child and the type of park or hotel you wish to visit. Remember that with your Ultra All-Inclusive package, you can also book visits to other hotels like the Magic Sports Hotel, Magic Games Hotel, or Magic Fantasy Hotel, available in the morning or afternoon. All information and options for booking parks or tours are available on the app, www.app.magicworldresort.com

From the moment you book your stay, we try to make it possible for you to access these services as soon as possible, but it depends on factors such as occupancy rates to load the corresponding slots.